Returns Policy

Last updated: June 2025

Overview

BrisCrete Direct is committed to ensuring your satisfaction with every order. If you are not completely happy with your purchase, please contact us as soon as possible so we can resolve the issue promptly.

Eligibility for Returns

To be eligible for a return or exchange, the following conditions must be met:

You must contact us within 7 days of receiving your order.
The item must be unused, in its original condition, and in its original packaging where applicable.
Proof of purchase (order number or receipt) must be provided.

Non-Returnable Items

The following items cannot be returned:

Items that have been opened, used, or mixed (e.g. concrete additives, sealers, adhesives).
Custom-cut or special-order precast items.
Items damaged due to incorrect application or storage by the customer.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos of the damage or incorrect goods. We will arrange a replacement or full refund at no cost to you.

Refund Process

Once your return is approved, refunds are processed back to the original payment method within 5–10 business days. You will receive an email confirmation when your refund has been issued.

Return Shipping

Unless the return is due to our error (damaged or wrong item), the customer is responsible for return shipping costs. We recommend using a trackable shipping method as we cannot be held responsible for items lost in transit.

Contact Us

To initiate a return or to discuss any issues with your order, please contact us: