Privacy Policy

Last updated: June 2025

Introduction

BrisCrete Direct (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website at www.briscretedirect.com or place an order with us.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

We may collect the following types of personal information:

Identity information: name, company name.
Contact information: email address, phone number, delivery address.
Order information: products ordered, delivery suburb, postcode, site contact details, delivery instructions.
Payment information: payment is processed securely by Stripe. We do not store your card details.
Technical information: IP address, browser type, pages visited, via cookies and analytics tools.

How We Use Your Information

We use your personal information to:

Process and fulfil your orders, including arranging delivery.
Communicate with you about your order, delivery status, and any issues.
Respond to your enquiries and quote requests.
Improve our website and services.
Comply with legal obligations.
Send marketing communications where you have consented (you can opt out at any time).

Disclosure of Your Information

We may share your information with third parties only as necessary to deliver our services, including:

Delivery partners (e.g. Zoom2U, Yellow Couriers, Lyndons) — to arrange delivery to your site.
Stripe — for secure payment processing.
Email service providers — to send order confirmations and communications.
Google — for analytics and advertising measurement (Google Ads).

We do not sell, rent or trade your personal information to third parties for marketing purposes.

Cookies and Analytics

Our website uses cookies and similar technologies to understand how visitors use our site. We use Google Analytics and Google Ads to measure website performance and advertising effectiveness. You can disable cookies in your browser settings, though this may affect site functionality.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. All payment transactions are encrypted and processed by Stripe, a PCI-DSS compliant payment provider.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for 7 years for accounting and legal compliance purposes.

Access and Correction

You have the right to access, correct or request deletion of your personal information. To make a request, please contact us using the details below. We will respond within a reasonable timeframe.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at www.briscretedirect.com/privacy-policy.

Contact Us

For any privacy-related queries or to exercise your rights, please contact us: